| Shipping |
| Where does free shipping apply |
| Only applies to lower 48 states ground only |
| When will my order be shipped. |
| Usually within 3-5 business days. There are exceptions, such as out of stock items, custom orders (dash trim kits). |
| What is your preferred method of shipping? |
| UPS is used 95 percent of the time. |
| Why do hoods, trunk lids and body kits cost so much to ship? |
| They are shipped via truck freight because of their size, which unfortunately costs a great deal more than UPS. |
| Do you ship to Canada |
| Yes we do, however you have to contact us for shipping fees |
| Do you ship body kits to Canada |
| Yes, but due to Truck Freight Charges it's expensive, $300.00 plus |
| Do you ship to different shipping address |
| No we dont. We only ship to billing address. |
| Do you ship overseas. |
| Yes we do through a service. Please go to http://www.bongous.com and open an account. Return to our site and complete the transaction. Product will be shipped to bongous and they will prepare paperwork and ship to you. |
| Taxes and Fees |
| What are the tax fees and do I have to pay them? |
| Only California Residents who receive the product at a California Address have to pay state sales tax. California State Sales tax is based on our location which is Roseville, CA is 8.25% and growing. |
| What are additional fees if any? |
| Some manufacturers and distributors charge a drop ship fee and or handling fee in addition to the normal shipping charges. Drop ship fees range from 5.00 to 25.00 per order. I try not to pass this fee along to my customers, but sometimes it is necessary. |
| What does dropship fee mean? |
| Basically it's a handling fee to ship to a customer |
| Universal Parts |
| Do I have to do any modifications to make the part fit |
| Do to universal fit, you may have to do modifications |
| Returns |
| Can I return a special order? |
| No special order are not eligible for return or exchange. |
| Do you charge a restocking fee? |
| Yes, 30% per item. |
| How long before I receive my money |
| That depends, approximately 7-14 business days. |
| How come it takes so long to receive my money back. |
| I have to have product in my hand, then I have to process refund back through to the original payment method. |
| Do I need a return authorization. |
| Yes you do, contact us prior to returning the product |
| Am I responsible for return shipping fees |
| Yes you are |
| Can I get a copy of your return policy |
| Yes, go to http://www.cobaltmania.com/ReturnPolicy/Default.aspx |