| Shipping |
| Where does free shipping apply |
| Only applies to lower 48 states ground only |
| When will my order be shipped. |
| Usually within 3-5 business days. There are exceptions, such as out of stock items, custom orders (dash trim kits). |
| What is your preferred method of shipping? |
| UPS is used 95 percent of the time. |
| Why do hoods, trunk lids and body kits cost so much to ship? |
| They are shipped via truck freight because of their size, which unfortunately costs a great deal more than UPS. |
| Do you ship to Canada |
| Yes we do, however you have to contact us for shipping fees. You are responsible for any duty fees, taxes or brokeage fees your gov't places on products |
| Do you ship body kits to Canada |
| Yes, but due to Truck Freight Charges it's expensive, $300.00 plus |
| Do you ship to different shipping address |
| No we dont. We only ship to billing address. |
| Do you ship overseas. |
| Yes we do through a service. Please go to http://www.bongous.com and open an account. Return to our site and complete the transaction. Product will be shipped to bongous and they will prepare paperwork and ship to you. |
| Do you ship to APOs |
| Yes please contact us at 888-610-1760 or through email to make the purchase |
| Taxes and Fees |
| What are the tax fees and do I have to pay them? |
| Only California Residents who receive the product at a California Address have to pay state sales tax. California State Sales tax is based on our location which is Roseville, CA is 7.25% and growing. |
| What are additional fees if any? |
| Some manufacturers and distributors charge a drop ship fee and or handling fee in addition to the normal shipping charges. Drop ship fees range from 5.00 to 25.00 per order. I try not to pass this fee along to my customers, but sometimes it is necessary. |
| What does dropship fee mean? |
| Basically it's a handling fee to ship to a customer |
| Universal Parts |
| Do I have to do any modifications to make the part fit |
| Do to universal fit, you may have to do modifications |
| Returns |
| Can I return a special order? |
| No special order are not eligible for return or exchange. |
| Do you charge a restocking fee? |
| Yes, 30% per item. |
| How long before I receive my money |
| That depends, approximately 7-14 business days. |
| How come it takes so long to receive my money back. |
| I have to have product in my hand, then I have to process refund back through to the original payment method. |
| Do I need a return authorization. |
| Yes you do, contact us prior to returning the product |
| Am I responsible for return shipping fees |
| Yes you are |
| Can I get a copy of your return policy |
| Yes, go to http://www.cobaltmania.com/ReturnPolicy/Default.aspx |
| Products |
| My purchases is different from what I saw online |
| Some products may vary slightly due to lighting, picture angles, or alternate manufacturers. Most products would not be affected except for gauges, which may have variations in font, mph or tachometer settings. You agree to these terms by conducting the transaction. If you have questions, please contact us. |
| There are no installation instructions for my product |
| We do not provide installation manual for most items. Though some products may come with instructions, they only serve as a guide. Professional installation is highly recommended for all products. |
| Is the product I'm ordering street legal? |
| All products sold on this site are intended for off road use. However if a product is street legal it will be stated in the product description. Please check your local laws and research the item to confirm legality on the road. |
| Payment Methods |
| What are you paypment methods |
| Visa, Mastercard, Discover, Paypal, Google Checkout, Check, Money Order |
| What is your policy on paypal echecks? |
| Paypal echecks are accepted however the product your order will not ship until the funds appear in our paypal account. Per paypal echecks take 6-8 days to appear in and account. |
| Customs |
| Do I have to pay customs fees for products shipped from outside the US |
| Yes you are responsbile to pay these fees. These fees could be levied against TWM performance products (short shifters) and Redline goods shift boots, armrest cover, ebrake boots. |